Privacy & account controls

Request deletion of your Tourna account

You can request deletion of your account and associated personal data even if you no longer have access to the Tourna app.

Start your request

Send an account-deletion request to Tourna Support. Include the email address or phone number linked to your account so we can verify and process the request.

Request by email

For your security, do not include your password, one-time passcode, payment-card information, or identity-document images in the email.

What happens next

  1. 1

    Send your request

    Email us from, or include, the email address or phone number registered to your Tourna account.

  2. 2

    Verify and start the request

    We verify account ownership before starting the deletion process. Never send us your password or verification codes.

  3. 3

    Seven-day cooling-off period

    You may cancel your request by contacting support at any time during this period.

  4. 4

    Permanent deletion

    After the cooling-off period, your account and associated personal data are permanently deleted or anonymized.

Data retention

Tourna permanently deletes or anonymizes account and personal data after the cooling-off period. Where we must retain limited records for legal, tax, fraud-prevention, or security obligations, we retain only what is necessary and keep it in accordance with our retention requirements.